If using a system password is not an option, then an external wired keyboard needs to be attached to authenticate and use the Symantec Encryption Desktop software. The user will be presented with the system password prompt at boot-up after entering this password, the system should then proceed to the Symantec Encryption Desktop authentication and the credentials to finish the process can be entered. This will load the keyboard driver before the pre-boot authentication process. Per Symantec support: "Tablets and any systems without a wired or OEM-supplied attachable keyboard are not supported."Ī possible workaround to resolve this issue is to connect the Venue 11 Pro to the optional keyboard dock, then setup a system password in the tablet's BIOS settings. On the Venue 11 Pro (7130), the onscreen virtual keyboard is not available before the pre-boot authentication process and the credentials needed for the Symantec Encryption Desktop software can not be entered. Symantec Encryption Desktop 10.3.2 unable to access virtual keyboard for login on the Venue 11 Pro (7130)Īfter installing and enrolling the Symantec Encryption Desktop software, on reboot the software asks that credentials (user name and password) be entered to finish the authentication process. This article provides information on the Symantec Encryption Desktop 10.3.2 unable to access virtual keyboard for login on the Venue 11 Pro (7130).
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